Interactive diagnostics
Scorecards, calculators and audits shaped around the tension inside your customer’s decision.
Customer intelligence, built for your business
Build the engine.Learn what buyers need.
Turn your expertise into a diagnostic that qualifies leads, reveals intent and gives your team useful customer intelligence.
Your systemBuilt around your business
Your dataAccessible, exportable and portable
Your insightCaptured before the sales call
Your momentumDelivered in a defined sprint
Most marketing captures a name. We capture the reason they might buy.
What sales learns before the call
- 01 / Need
- The problem in the prospect's own words.
- 02 / Readiness
- The urgency behind the decision.
- 03 / Next step
- The conversation worth having now.
Generic forms leave sales teams guessing. Our interactive diagnostics exchange useful feedback for useful customer intelligence.
By the time a prospect reaches your calendar, you know what they need, how ready they are and where the conversation should begin.
Explore what we buildThe customer empathy engine
Four connected parts. One clearer path to revenue.
Each layer turns anonymous attention into sales context your team can act on.
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01
Diagnostic
A useful scorecard, calculator or audit gives prospects a reason to tell you what matters.
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02
Intelligence
Responses reveal urgency, fit and specific pain points before a discovery call is booked.
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03
Routing
High-intent leads reach sales. Earlier-stage prospects receive the right next resource.
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04
Portability
Your data stays accessible, with a documented export and handover path agreed upfront.
We build the system, not another campaign dependency.
Start with the flagship engine. Add ongoing optimisation only when the data shows what needs improving.
Lead intelligence dashboards
A clear command view of every response, category score and qualified opportunity.
Personalised nurture
Follow-up that changes according to what each prospect told you, not a generic mailing list.
Selected client work
Built for the business behind the brief.
From guided diagnostics to high-consideration websites, each experience is shaped around the decision a customer needs to make next.
01 / Mental Insure · Guided diagnostic
From stress signal to supported action.
Mental Insure's Stress Audit turns an anxious first visit into a short, guided diagnosis. It captures context, gives immediate direction and connects people to the right next step.
- Built around
- Five-question stress audit
- System role
- Diagnose and guide
- Experience
- Under two minutes
Select a client project to preview
Field notes
Useful thinking for a more intelligent customer journey.
Beyond the contact form: why diagnostics make a better first conversation.
What a useful exchange of value and context looks like before sales gets involved.
Read the noteHigh-ticket sales work better when you diagnose before you pitch.
A clinical approach to earning trust, understanding fit and making the right next step clear.
Read the noteWhy a focused sprint protects both attention and marketing budget.
How to move from an informed decision to a working first version without months of drift.
Read the noteBuilt in a focused sprint. Supported with a clear exit path.
Small by design. Close to the work.
You work directly with the people shaping the strategy, designing the experience and building the system. No account-management relay race.
Strategy and architecture
Creative direction
Customer experience
Simple investment
Start with the engine. Choose how it is managed.
Customer Empathy Engine SprintR50k - R100k
A complete lead intelligence system built for your business.
- Custom diagnostic experience
- Scoring and segmentation logic
- Private lead dashboard
- Personalised nurture setup
- Analytics and CRM connection
- Documentation, data export and handover plan
Growth Engine Diagnostic
See where your current lead journey loses context.
Take the diagnostic ↗Growth Command Support
Ongoing CRO, reporting, optimisation and managed system care after launch.
Request an engine briefing ↗Questions before we build.
What happens to our data and system?
Your data remains accessible and can be exported in a standard format. Your agreement defines the hosting, access, documentation and handover path for the system we build.
Where is the system hosted?
Managed hosting with ELVN:11 is the default. If your organisation needs a client-controlled cloud environment, we can scope the deployment, access and ongoing support responsibilities separately.
Can this work with our existing CRM?
Yes. We map the tools you already use during discovery and define the integrations before the sprint begins.
Do we need paid advertising?
No. The engine can be distributed through your website, email, events, social content, partnerships or paid campaigns.
How long does the build take?
The flagship sprint is scoped around a 14-day build window after discovery, content access and technical requirements are confirmed.
How do you handle POPIA?
We design consent, purpose limitation and data-handling controls into the experience. Your legal adviser should approve the final implementation for your specific processing activities.
Start with the real problem
Let’s make the next customer conversation more useful.
Tell us where the journey loses context. We’ll come back with a focused point of view on the right first move—not a generic sales pitch.
- 01We read the signal
Your current journey, offer and the decision your customer is trying to make.
- 02We find the right scope
A focused sprint, an improvement to an existing journey, or a clear reason not to build yet.
- 03We make the handover clear
Access, documentation and the working boundaries are agreed before work starts.
A short brief is enough